1. Edward Green, Member

   We downloaded mydbr and moved the folder contents into the root web server directory. When we point our browser to the mydbr folder the first installation screen comes up. We then select continue and after a few seconds we get an error:

   Safari can’t open the page.
   Safari can’t open the page “http://localhost/mydbr/install/index.php?controller=install&action=validate” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

   The url that is displayed when we get the error is as follows:

   http://localhost/mydbr/install/index.php?controller=install&action=validate

   We verified the ownership and permission of the mydbr folder but we still cannot continue the installation.

   We are using php loader 5.0.3 for the mac and are running Snow Leopard.

   Can you help us to figure out why this is happening?

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   Posted 8 months ago #

2. myDBR Team, Key Master

   Hi,
   are you using PHP 5.3.0 which is shipped with Snow Leopard? The ionCube loader needed for Snow Leopard's 64bit PHP 5.3 is currently version 3.3.9.

   ionCube's PHP 5.3 compatible loader (v3.3.9) contains a bug in exception handling which causes PHP 5.3 to crash. This is most likely your problem. We've informed ionCube about the issue and they are looking into it.

   myDBR will however go through the installation if no errors are found in the environment check. So you should be able to fix the problem quite easily. Most likely cause for the install process to raise the exception is that the file permissions are incorrectly set. Make sure that the all the items in myDBR folder are owned my the Apache-user (_www by default in MacOS X). You can change the ownership via the Finder or from the command line.

   --
   myDBR Team

   Posted 8 months ago #

3. Edward Green, Member

   Yes we are running PHP 5.3.0 and ioncube's PHP 5.3 loader.

   Changing permissions did allow the installation proceed further. However we are encountering another failure when we get the database setup step. We type in a password and hit continue and get a failure notice. The url is as follows:
   http://localhost/mydbr/install/index.php?controller=install&action=database

   Any thoughts?

   Posted 8 months ago #

4. myDBR Team, Key Master

   Edward,
   What is the failure notice you are getting? Is that a permission or a connection related?

   Also, are you using MySQL or MS SQL Server as a database?

   --
   myDBR Team

   Posted 8 months ago #

5. Edward Green, Member

   We are running the latest version of MySQL.

   The error displayed by Safari is as follows:

   Safari can’t open the page.
   Safari can’t open the page “http://localhost/mydbr/install/index.php?controller=install&action=database” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

   Posted 8 months ago #

6. myDBR Team, Key Master

   OK,
   this means that the ionCube bug affects the database installation as well. You can go around the bug by doing the manual installation of the myDBR database. You can find the instructions here (see Prepare the report database):

   myDBR Documentation: Prepare the report database

   If you wish to run myDBR on officially supported environment, we do suggest using PHP 5.2 versions currently available. One of the most flexible way to do this is to use PHP from MacPorts.

   Sorry for the trouble. We hope to get ionCube to fix the remaining problems with the loader soon, so we can officially support PHP 5.3.

   --
   myDBR Team

   Posted 8 months ago #

7. Edward Green, Member

   We have installed the database per the instructions. Now where do we point the browser? When we point to the mydbr folder, the installation process come up. How do get past this?

   Posted 8 months ago #

8. myDBR Team, Key Master

   Edward,
   If you have the database set up, the installation process should finish without problems. What it will do, it will complete the installation by writing the connection information and changing the SETUP_DONE to true in the mydbr_config.php-configuration file.

   After the configuration file has been created you will be redirected to the login page.

   If you still have problems with the installer, please check the connection parameters.

   --
   myDBR Team

   Posted 8 months ago #

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